Terms and conditions

Terms and Conditions for Our Cleaning Services

Terms and Conditions at The Clean Master outline the superior cleaning and maintenance services we provide in Brisbane and Adelaide. By visiting our website or using our services, you agree to abide by these Terms and Conditions. Please read through them carefully to understand your rights and obligations when using our services. These terms ensure transparency and help us provide you with the highest standard of service.

1. General Overview

These Terms and Conditions apply to all services provided by The Clean Master. Our offerings cover a broad range of residential and commercial cleaning services, including carpet cleaning, office cleaning, tile grouting cleaning, pest control, and more. By hiring us, you agree to adhere to the rules and guidelines set forth in these terms.

2. Our Service Range

The Clean Master offers a wide array of 18 services in Brisbane and Adelaide, including, but not limited to:

Each service has its own specific terms, which we will provide upon request.

3. Booking and Scheduling

When you book a service with us, you agree to provide accurate information about the property and the cleaning requirements. After booking, we will confirm the date and time of service. Please ensure that the cleaning area is easily accessible for our team.

4. Payment Policy

Full payment for services must be made at the time of service, unless other arrangements have been agreed. We accept various forms of payment including credit cards, debit cards, and bank transfers. All payments are final, with any additional charges for extra services or special requests being communicated upfront.

5. Service Satisfaction Guarantee

At The Clean Master, we take pride in our work and guarantee satisfaction. If you are not satisfied with our service, please notify us within 24 hours, and we will offer a re-cleaning of the affected area at no extra charge. This guarantee only applies to the service provided.

6. Liability Disclaimer

While we exercise great care during our work, The Clean Master cannot be held liable for any damages caused by pre-existing conditions or insufficient maintenance. We are also not liable for loss or damage to personal property during the service, unless caused by our negligence.

7. Privacy and Confidentiality

We respect your privacy and are committed to keeping your personal data safe. Any personal information provided to us will be used only for delivering services, processing payments, and communicating with you. We will not sell, trade, or misuse your personal information. For more details, please refer to our Privacy Policy.

8. Modifications to Terms and Conditions

The Clean Master reserves the right to update or revise these Terms and Conditions at any time. Any changes will be posted on this page, with the updated version becoming effective immediately. We recommend that you review these terms regularly for any updates.

9. Cancellation and Refund Policy

If you need to cancel or reschedule a service, we ask for at least 24 hours’ notice. Cancellations within 24 hours of the scheduled service may incur a fee. Refunds are handled on a case-by-case basis.

10. Prohibited Use

You agree to use our services for lawful purposes only. The Clean Master reserves the right to suspend or terminate services if we believe the customer is using our services inappropriately or violating these terms.

11. Contacting Us

For any inquiries, concerns, or feedback, feel free to contact us at:

Phone: +61 4 1505 6677
Email: info@thecleanmaster.com.au

12. Governing Law

These Terms and Conditions are governed by Australian law. Any disputes arising from the use of our services will be resolved by the courts in Brisbane or Adelaide.

Conclusion

By using The Clean Master’s services, you acknowledge and agree to follow these Terms and Conditions. We are dedicated to providing excellent service and ensuring your satisfaction with every job we perform.

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Terms and conditions